Click the Forgot Password? link below the Login button. Enter your registered username and a reset link will be sent to your email. The link expires in 1 hour.

No. A pending account means admin has not yet approved your registration. You will receive an email once your account is activated. Please wait or contact SEATRU at infoseatru@conservems.my.

Make sure your username is correct, login uses your username, not your email. If your account is inactive or rejected, contact SEATRU support.

Check your spam or junk folder. If it is not there, wait a few minutes and try again. Make sure you entered the correct username. Contact infoseatru@conservems.my if the issue persists.

Public User — for general public, researchers, or turtle adopters.
Staff — for SEATRU/UMT staff members only. Staff accounts require admin approval and locality assignment.

Usually within 1–2 working days. You will receive an email notification once your account is approved. For urgent access, contact infoseatru@conservems.my.

Check your spam or junk folder first. The email comes from infoseatru@conservems.my. If not received after 10 minutes, your email may have been entered incorrectly, please register again with the correct email.

Try a different username. Usernames must be unique. You may add numbers or initials to make it unique (e.g. ali_seatru or ali2025).

Select the beach or research station you are assigned to. If unsure, contact your SEATRU supervisor before registering. The locality affects what data you can access in the system.

No. Each person should have only one account. If you have trouble accessing your existing account, use Forgot Password or contact SEATRU admin.

Yes. Once logged in, go to your profile under User Details and update your username. Your username must remain unique in the system.

Go to your User Details page after logging in. You can update your password there. Make sure your new password is at least 6 characters and contains a mix of letters and numbers.

Contact SEATRU admin at infoseatru@conservems.my for clarification. If you are a staff member, make sure your supervisor has confirmed your role before re-registering.

Email infoseatru@conservems.my or visit the SEATRU Contact page. You can also refer to the User Manual available on the login page.