Click the Forgot Password? link below the Login button. Enter your registered email and a reset link will be sent to your email. The link expires in 1 hour.
No. A pending account means admin has not yet approved your registration. You will receive an email once your account is activated. Please wait or contact SEATRU at infoseatru@conservems.my.
Make sure your email address is correct — login now uses your email, not a username. If your account is inactive or rejected, contact SEATRU support.
Check your spam or junk folder. If it is not there, wait a few minutes and try again. Make sure you entered the correct email address. Contact infoseatru@conservems.my if the issue persists.
Public User — for general public, researchers, or turtle adopters. Staff — for SEATRU/UMT staff members only. Staff accounts require admin approval.
Usually within 1–2 working days. You will receive an email notification once approved. For urgent access, contact infoseatru@conservems.my.
Check your spam folder. The email comes from infoseatru@conservems.my. If not received after 10 minutes, contact us.
An account with that email already exists. Use Forgot Password to recover access, or contact SEATRU admin.
No. Each person should have only one account. If you have trouble accessing your existing account, use Forgot Password or contact SEATRU admin.
Go to your User Details page after logging in. You can update your password there.
Contact SEATRU admin at infoseatru@conservems.my for clarification.
